EEOC Debuts Digital Charge System

May 12 2015 - Discrimination - Gail Cecchettini Whaley

Last week, the U.S. Equal Employment Opportunity Commission (EEOC) announced that 11 offices will launch the ACT Digital pilot program.

The pilot launched on May 6, 2015 in EEOC offices in Richmond, San Francisco, Charlotte, Greensboro, Greenville, Norfolk and Raleigh.

ACT Digital will allow for electronic transmittal of documents between the EEOC and employers regarding discrimination charges. The EEOC said this is the first step in the agency’s move toward an online charge system that will streamline the submission of documents, notices and communications in the EEOC’s charge system, which applies to private and public employers, unions and employment agencies.

ACT Digital’s first phase will allow employers against whom a charge has been filed to communicate with the EEOC through a secure portal to download the charge, review and respond to an invitation to mediate, submit a position statement, and provide and verify their contact information.

The newly designed EEOC notice of a charge will provide a password-protected log in for the employer to access the system in the pilot offices. Employers will also have the option of opting out of the pilot program and receiving and submitting all documents and communications in paper form.

The EEOC receives about 90,000 charges per year, and the goal of the ACT Digital initiative is to improve customer service, ease the administrative burden on staff and reduce the use of paper submissions and files.

“The EEOC’s pilot of a digital charge system is an important step forward that will benefit the public and our staff,” said EEOC Chair Jenny Yang, in a statement. “This will improve our responsiveness to the public, efficiently utilize our resources, and protect the security of documents in our online system. We encourage employers to provide candid feedback and suggestions during the pilots so we can make adjustments to strengthen the system.”

EEOC offices in Denver, Detroit, Indianapolis and Phoenix will launch pilots by the end of May 2015.

Employers can visit these EEOC resources for more information:

Shane Peterson, Senior Editor

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